Terms of Service

By creating a Leadiosa account or using any part of the service, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the service.

If you're entering into these terms on behalf of a company, you represent that you have authority to bind that company. "You" in that case means the company.

Leadiosa is a hosted customer-support chat platform. We provide a real-time inbox, an AI agent (optional, configurable per workspace), a knowledge-base store with retrieval-augmented generation, a JavaScript chat widget, integrations (webhooks, Rocket.Chat), and a public REST API.

Leadiosa is operated by ThemeREX. Legal entity details and registered address will be finalised here before this document leaves draft status.

• You must be at least 16 years old to create an account.
• Your account details must be accurate and kept up to date.
• You are responsible for keeping your password and any API keys secret. Enable two-factor authentication if you handle sensitive data.
• You are responsible for the activity of every operator seat you create or invite into your workspace.
• You may not share login credentials. If you need to give someone access, invite them as an operator.
• Notify us promptly at security@leadiosa.com if you believe your account has been compromised.

You may not use Leadiosa, and you may not allow your operators or visitors to use it, to:

• Send unsolicited bulk messages, spam, phishing, or other deceptive content.
• Distribute malware, viruses, exploits, or anything else designed to harm a system or person.
• Harass, threaten, or discriminate against anyone.
• Host, transmit, or solicit content that is illegal in either your jurisdiction or ours.
• Process special-category personal data (health, biometric, political, religious, sexual-orientation data) without an appropriate legal basis you can demonstrate.
• Attempt to interfere with the service: probe for vulnerabilities outside our responsible-disclosure program, overload the API, scrape data, or impersonate other workspaces.
• Reverse engineer the service, except to the extent that applicable law expressly forbids us from preventing this.
• Use the service to build a directly competing product.

We may suspend or terminate an account that breaches this section. Where possible we'll warn you first; where harm is imminent (active abuse, malware delivery, illegal content), we may act without notice.

You own the data you put into Leadiosa — your workspace settings, your knowledge base, your contact list, your conversation history. We don't claim ownership of any of it.

You grant us a limited license to host, copy, transmit, display, and process your data only as needed to deliver the service to you (route messages, render the inbox, run AI features you configured, generate backups, etc.) and to comply with the law.

You warrant that you have the rights necessary to upload the data you upload, and that doing so doesn't violate anyone else's rights.

When a visitor on your site sends a message through the Leadiosa widget, you become the data controller of that message under GDPR — Leadiosa processes it on your behalf as a processor. You are responsible for:

• Telling visitors that your site uses live chat, and that their messages and metadata pass through Leadiosa.
• Obtaining any consent that the law requires in your jurisdiction.
• Honouring data-subject requests from your visitors (we make tooling available; you decide policy).
• Choosing a retention window that matches your legal obligations.

A Data Processing Agreement is incorporated into these terms by reference — see our GDPR page.

AI agent and AI analytics are optional. When you enable them, the content of conversations and knowledge-base articles is sent to the large-language-model provider you configured (OpenRouter, OpenAI, Anthropic, DeepSeek, or a custom key).

You acknowledge that you are responsible for that configuration choice and that the third-party LLM provider operates under their own terms and privacy policy. We do not train any model on your data, and platform-managed AI tokens are routed via providers that contractually do not train on API traffic.

AI output is not guaranteed to be accurate. You should review AI-generated responses before relying on them, especially in regulated contexts.

Paid plans are billed through Freemius (our merchant of record). By upgrading, you authorise Freemius to charge your chosen payment method on a recurring basis at the published rate, including applicable tax, until you cancel.

• Monthly plans renew every calendar month on the date of your first charge.
• Annual plans renew every twelve months. Annual cancellations stop the next renewal — they don't refund the current term unless our refund policy applies.
• Lifetime plans are paid once and do not auto-renew.
• We may change published rates with at least 30 days' email notice. The new rate applies at the next renewal; you can cancel before then.

The Pro plan includes a 14-day free trial. No card is required to start the trial. If you don't add a payment method by the end of the trial, the workspace drops to the Free plan automatically — your data stays, but Pro-only features turn off.

You can cancel from Settings → Billing at any time. The plan stays active until the end of the current billing period.

Refunds are issued in line with Freemius's policy: monthly plans are not refundable mid-cycle; annual plans are refundable within 14 days of the most recent renewal if the workspace has not been heavily used. Lifetime purchases are refundable within 14 days of purchase.

We may offer additional refunds at our discretion — usually when something genuinely broke on our side and we want to make it right.

We may suspend or terminate an account if:

• You materially breach these terms and don’t cure within 14 days of written notice (or immediately for breaches that can’t be cured).
• You haven’t paid an outstanding invoice 30 days after the due date.
• Your use puts our other customers, our infrastructure, or third parties at material risk.
• A law-enforcement order or court instructs us to.

On termination we will give you a reasonable window to export your data, after which it's deleted on the schedule described in the Privacy Policy.

We aim for high availability and we publish real probes on our status page. The service is provided on a commercially reasonable best-effort basis. We do not offer a contractual uptime SLA on the public Free or Pro tiers; enterprise SLAs are negotiated separately.

Maintenance windows: we schedule disruptive maintenance for off-peak hours and announce it in advance via the status page and operator email.

Leadiosa, the Leadiosa name, logo, and the underlying platform code are owned by ThemeREX and protected by intellectual property law. These terms grant you a non-exclusive, non-transferable, revocable right to use the service while your subscription is active — they don't grant you any other rights.

Feedback you give us about the product is non-confidential, and we may use it to improve the product without owing you anything.

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising out of these terms or the use of the service, even if advised of the possibility.

Our total aggregate liability for any claim arising out of these terms is capped at the fees you have paid us in the twelve months immediately preceding the event giving rise to the claim. For workspaces on the Free plan, this cap is fifty US dollars.

Nothing in this section limits liability for fraud, gross negligence, wilful misconduct, or anything else that cannot be limited under applicable law.

You will defend, indemnify, and hold us harmless from claims by a third party arising out of (a) your breach of these terms, (b) your misuse of the service, (c) content you put into the service, or (d) any data-subject claim brought by one of your visitors to the extent it concerns your decisions about how to collect and process their data.

The parties will attempt to resolve any dispute informally for at least 30 days before initiating formal proceedings.

We may update these terms over time. We'll post the new version with an updated "last updated" date and — for material changes — notify operators by email at least 30 days before they take effect. Continued use of the service after the effective date means you accept the new terms.

Questions about these terms, or about the contract behind your workspace:

• Email: legal@leadiosa.com
• Postal address: pending — will be added with the legal entity details.